Elite Tech Repair Technician

Best Buy; Citrus Heights (CA); Presencial; USD 25.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Employee discount

Retirement resources

Well-being support

Descripción de la vacante

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) at our Citrus Heights store to diagnose, repair and support customers' devices while delivering outstanding service. You’ll collaborate with other Agents, follow established procedures, document customer requests and repairs, and keep your knowledge and certifications up to date.

A flexible schedule including holidays, nights and weekends is required.

Formación

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.
• Strong ability to prioritize and multi-task in a fast-paced environment.

Responsabilidades

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Conocimientos

Troubleshooting

Customer service

Descripción del empleo

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) at our Citrus Heights store to diagnose, repair and support customers' devices while delivering outstanding service. You’ll collaborate with other Agents, follow established procedures, document customer requests and repairs, and keep your knowledge and certifications up to date.

A flexible schedule including holidays, nights and weekends is required.