Elite Member Experience Concierge

Cosmos Club; Washington (District of Columbia); Presencial; USD 42 000 - 54 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401k benefits

Medical, Dental, and Vision

Life Insurance

AD&D

Short and Long-term Disability

Shift meals

Paid time off

Holiday pay

Resumo da oferta

Cosmos Club in Washington, DC, is seeking a full-time Member Services Concierge to provide a warm, welcoming experience for members and guests. You will manage reservations, respond to inquiries, and coordinate club programs and services.

This role requires exceptional customer service, attention to detail, and the ability to anticipate members’ needs in a fast-paced environment. The position offers a comprehensive benefits package and opportunities to participate in club events.

Qualificações

• Previous experience in administrative work preferred.
• Superb customer service and interpersonal skills.
• Excellent written communication skills.

Responsabilidades

• Accepts, processes and organizes reservations/cancellations for all dining reservations and club functions
• Greets members and guests warmly, offering a seamless and hospitable experience
• Assists with last-minute requests and custom arrangements
• Communicates to all department heads any updates and changes to the reservations for all meal services and club functions
• Cultivates lasting relationships with members by learning preferences and providing thoughtful, proactive service
• Assists the front desk as needed

Conhecimentos

Customer service

Interpersonal skills

Written communication

Administrative work

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

Cosmos Club in Washington, DC, is seeking a full-time Member Services Concierge to provide a warm, welcoming experience for members and guests. You will manage reservations, respond to inquiries, and coordinate club programs and services.

This role requires exceptional customer service, attention to detail, and the ability to anticipate members’ needs in a fast-paced environment. The position offers a comprehensive benefits package and opportunities to participate in club events.