Member Services Concierge

Cosmos Club; Washington (District of Columbia); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401k benefits

Medical, Dental, and Vision

Life Insurance

AD&D

Short and Long-term Disability

Shift meals

Paid time off

Holiday pay

Job summary

Cosmos Club in Washington, DC, is seeking a full-time Member Services Concierge to provide a warm, welcoming experience for members and guests. You will manage reservations, respond to inquiries, and coordinate club programs and services.

This role requires exceptional customer service, attention to detail, and the ability to anticipate members’ needs in a fast-paced environment. The position offers a comprehensive benefits package and opportunities to participate in club events.

Qualifications

• Previous experience in administrative work preferred.
• Superb customer service and interpersonal skills.
• Excellent written communication skills.

Responsibilities

• Accepts, processes and organizes reservations/cancellations for all dining reservations and club functions
• Greets members and guests warmly, offering a seamless and hospitable experience
• Assists with last-minute requests and custom arrangements
• Communicates to all department heads any updates and changes to the reservations for all meal services and club functions
• Cultivates lasting relationships with members by learning preferences and providing thoughtful, proactive service
• Assists the front desk as needed

Skills

Customer service

Interpersonal skills

Written communication

Administrative work

Education

High school diploma or equivalent

Job description

Do you have a passion for hospitality and take pride in making every person feel welcomed, valued, and appreciated?

Do you enjoy building meaningful relationships, anticipating the needs of others, and creating exceptional experiences?

Are you someone who thrives in a fast-paced environment where organization, attention to detail, and a personal touch make all the difference?

If you answered yes, please know that Cosmos Club is seeking a full-time Member Services Concierge to further provide true hospitality to our distinguished members and guests.

Cosmos Club is looking for team members who believe in the impact of kindness and the power of teamwork. We strive to provide our members and guests an atmosphere of warmth, dignity, and elegance. If you would like to be a part of our mission, check out the position below!

Summary:

The Member Services Concierge provides a warm and welcoming experience for all members and guests. This position manages reservations, responds to inquiries, and provides information about Club programs and services. Additional responsibilities include checking in members and guests for events, escorting them throughout the Club as needed, and providing personalized concierge services to accommodate their requests.

Primary Functions:

• Accepts, processes and organizes reservations/cancellations for all dining reservations and club functions
• Greets members and guests warmly, offering a seamless and hospitable experience
• Assists with last-minute requests and custom arrangements
• Communicates to all department heads any updates and changes to the reservations for all meal services and club functions
• Cultivates lasting relationships with members by learning preferences and providing thoughtful, proactive service
• Assists the front desk as needed

Please note this job description is not a comprehensive list of duties, responsibilities, or tasks that may be required for this position. Employees will have many opportunities other than those listed. Any questions regarding essential functions of this position may be asked at the time of contact.

Benefits:

• Full-time position
• 401k benefits included
• Great Healthcare including Medical, Dental, and Vision Benefits
• Life Insurance, AD&D, Short and Long-term Disability
• Expertly crafted shift meals
• Generous paid time off policy and holiday pay
• Rate of pay commensurate with experience
• Opportunities to participate in company picnics, educations, contests, and more!

Qualifying Experience and Education:

• Previous experience in administrative work preferred
• Superb customer service and interpersonal skills
• Excellent written communication skills

Location:

2121 Massachusetts Ave. NW, Washington, DC 20008