Club Concierge: Elevated Member Experience

Invited Clubs; Tacoma (WA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Life insurance

Disability insurance

401(k) retirement savings plan

Generous paid time off

Job summary

Invited Clubs is seeking a Concierge to join our Member Experience team, delivering warm, personalized service to club members before, during, and after visits. You will manage phone calls, reservations, emails, and outreach to members, promoting events and club offerings while ensuring a memorable experience.

Key duties include greeting members, handling inquiries, coordinating dining and events, updating reservations, and documenting member preferences in our systems to support exceptional

Qualifications

• High school diploma or equivalent is required.
• At least 1 year in hospitality or a customer-facing role.
• Service-oriented mindset with a willingness to exceed expectations.
• Professional and welcoming phone demeanor.

Responsibilities

• Provide warm greetings and fond farewells to members and guests.
• Answer calls, manage reservations and emails, resolve inquiries.
• Promote club events and services to engage members.
• Coordinate dining and services, and ensure accurate reservations.
• Document member preferences and interactions in the system.

Skills

Hospitality experience

Customer service oriented

Phone etiquette

Friendly and personable

Team player

Positive attitude

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Invited Clubs is seeking a Concierge to join our Member Experience team, delivering warm, personalized service to club members before, during, and after visits. You will manage phone calls, reservations, emails, and outreach to members, promoting events and club offerings while ensuring a memorable experience.

Key duties include greeting members, handling inquiries, coordinating dining and events, updating reservations, and documenting member preferences in our systems to support exceptional