Club Concierge | Elevate Member Experience

Invited Clubs; Farmers Branch (TX); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Life insurance

Disability insurance (short/long-term)

401(k) retirement plan

Paid time off

Job summary

Invited Clubs is seeking a Concierge to deliver exceptional service to club members and guests. You will manage calls, reservations, and emails, while promoting club offerings and events to enhance overall member satisfaction.

Responsibilities include greeting members, assisting with outreach to new and at-risk members, coordinating dining and program reservations, and supporting communications across channels. A friendly, professional phone presence is essential.

Qualifications

• High school diploma or equivalent.
• 1 year of hospitality or customer-facing experience.
• Service-oriented mindset to make members feel valued.
• Friendly and personable with a positive, can-do attitude.
• Professional and welcoming phone demeanor.
• Collaborative team spirit.

Responsibilities

• Greet members and guests warmly and manage inquiries with a thorough resolution.
• Handle phone calls, reservations, and emails; promote club services and events.
• Support member communications, including social media and newsletters.
• Assist with reservations for dining and club programs; ensure accurate booking details.
• Document interactions in club systems and help with event invitations.

Skills

Customer service mindset

Friendly demeanor

Phone etiquette

Multitasking

Strong communication skills

Education

High school diploma or equivalent

Tools

Microsoft Office (Word, Outlook, Excel)

Job description

Invited Clubs is seeking a Concierge to deliver exceptional service to club members and guests. You will manage calls, reservations, and emails, while promoting club offerings and events to enhance overall member satisfaction.

Responsibilities include greeting members, assisting with outreach to new and at-risk members, coordinating dining and program reservations, and supporting communications across channels. A friendly, professional phone presence is essential.