Elite Med Spa Client Experience Specialist

Secret MedSpa; Plano (TX); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

Disability insurance

Employee discounts

401k

Tuition reimbursement

Referral bonus

Job summary

It’s A Secret Med Spa in Plano, TX is seeking a Client Concierge to warmly greet clients, share service knowledge, and manage front desk duties. You’ll support providers, maintain an inviting reception, and help keep appointment books accurate and organized.

The role requires excellent communication, a friendly demeanor, and the ability to multitask in a fast-paced spa environment, while upholding HIPAA standards and company policies.

Qualifications

• 1 year of customer service experience preferred.
• Flexible schedule including weekends.
• Experience in a med spa or medical office is preferred.
• Excellent written and verbal communication skills.
• Ability to communicate with proper etiquette.
• Ability to multi-task and stay flexible to business needs.
• Team player with initiative.
• Maintain patient confidentiality per HIPAA and company policy.
• Strong integrity and judgment.
• Ability to sit or stand for long periods.
• Ability to reach above shoulder height and perform light physical tasks.
• Proficient in Microsoft applications.

Responsibilities

• Greet clients in person and by phone and educate them about services.
• Manage front desk tasks: check-in/out, answer calls, greet clients, manage inventory and supplies.
• Maintain a clean, professional environment.
• Assist providers and managers with scheduling and appointment books.
• Adhere to company policies to ensure smooth operations.
• Ensure POS system is updated with client and employee information.

Skills

Customer service

Communication

Teamwork

Multitasking

Microsoft Office

Tools

Microsoft Office

Job description

It’s A Secret Med Spa in Plano, TX is seeking a Client Concierge to warmly greet clients, share service knowledge, and manage front desk duties. You’ll support providers, maintain an inviting reception, and help keep appointment books accurate and organized.

The role requires excellent communication, a friendly demeanor, and the ability to multitask in a fast-paced spa environment, while upholding HIPAA standards and company policies.