Elite Event Operations Manager

Spanish Springs Lanes; Lone Tree (CO); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Healthcare coverage

Performance-based incentives

Total rewards package

Job summary

Lucky Strike Entertainment in Lone Tree, CO is seeking an Event Operations Manager to lead a team of event hosts and deliver outstanding client experiences.

Reporting to the General Manager, you will oversee event setup, coordinate with Sales and Operations, and ensure guest satisfaction. This role requires 1+ year management, 2+ years as Banquet Captain, a Bachelor’s degree, and strong hospitality/event planning skills.

Qualifications

• 1 Year+ of Management Experience
• 2+ Years Banquet Captain
• Bachelor’s degree
• Knowledge of F&B and Hospitality Industry
• Broad Knowledge of/Experience in Event Planning and Execution
• Proficiency in MS Office Suite and database software preferred
• Knowledge of POS register systems

Responsibilities

• Host special events; manage your team of event hosts; oversee all setup of appropriate areas
• Working with the Sales staff and Operations team, help create a seamless event experience that results in guests who book with us again and again
• Make a personal connection with your event contact and ensure that all of their guests’ needs aren’t just met, but exceeded; consistently promote this guest-focused approach to hosting
• Ensure the completion of all event reporting and use guest feedback reports to continuously improve guest satisfaction
• Utilize our client database to forecast events and schedule our event staff appropriately; counsel and discipline staff as required according to HR guidelines and policies
• Be available to work varying shifts, from weekends to holidays, in addition to extended workdays as needed by your center

Skills

Management experience

Banquet captain

Bachelor’s degree

F&B knowledge

Event planning

MS Office

POS systems

Education

Bachelor’s degree

Tools

MS Office Suite

Database software

POS register systems

Job description

Lucky Strike Entertainment in Lone Tree, CO is seeking an Event Operations Manager to lead a team of event hosts and deliver outstanding client experiences.

Reporting to the General Manager, you will oversee event setup, coordinate with Sales and Operations, and ensure guest satisfaction. This role requires 1+ year management, 2+ years as Banquet Captain, a Bachelor’s degree, and strong hospitality/event planning skills.