Event Operations Manager - Flexible Shifts & Guest Focus

Spanish Springs Lanes; West Jupiter (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Healthcare coverage

Performance-based incentives

Total rewards package

Job summary

Lucky Strike Entertainment is seeking an Event Operations Manager to oversee event staff and ensure flawless party execution. You will work with sales and operations to create seamless guest experiences and manage event setup from planning to wrap-up.

The role requires strong people skills, hospitality industry knowledge, and the ability to handle varying shifts, including weekends and holidays. You will report to the center General Manager and drive guest satisfaction through excellent service.

Qualifications

• Minimum 1 year of management experience.
• 2+ years as banquet captain or similar.
• Bachelor’s degree required.
• Knowledge of food & beverage and hospitality industry.
• Broad knowledge of/event planning and execution.
• Proficiency with MS Office and database software.
• Knowledge of POS register systems.

Responsibilities

• Host special events; lead a team of event hosts; oversee setup of event spaces.
• Collaborate with Sales and Operations to ensure seamless events.
• Build personal connections with event contacts; exceed client expectations.
• Complete event reports and use feedback to improve guest satisfaction.
• Forecast events and schedule staff; discipline as needed per HR policy.
• Be flexible with shifts, weekends, and holidays.

Skills

Management experience

Banquet captain

MS Office & databases

POS systems knowledge

F&B & hospitality industry knowledge

Event planning & execution

Education

Bachelor’s degree

Tools

MS Office Suite

Database software

Job description

Lucky Strike Entertainment is seeking an Event Operations Manager to oversee event staff and ensure flawless party execution. You will work with sales and operations to create seamless guest experiences and manage event setup from planning to wrap-up.

The role requires strong people skills, hospitality industry knowledge, and the ability to handle varying shifts, including weekends and holidays. You will report to the center General Manager and drive guest satisfaction through excellent service.