Eligibility Specialist — Public Benefits & Community Impact

Knowledge Services; Knox (IN); On-site; USD 44,083,000 - 47,527,000; Full time

Benefits offered by this job

Paid time off

Benefits

37.5 hour work week

Job summary

Knowledge Services in Knox, Indiana is seeking an Eligibility Specialist to assist in processing applications for public assistance (TANF, SNAP, Medicaid) with the DFR. The role involves gathering data face-to-face or by phone, verifying information, and ensuring compliance with state policies.

This full-time position offers a 37.5-hour work week, paid time off, benefits, and a wage of $16.50 per hour. Candidates should have 2 years of social service experience and a background in case

Qualifications

• Highly organized and analytical team player.
• Strong written and verbal communication skills.
• 2 years’ experience in a social service environment or related government role.
• Bachelor/Associate degree in Counseling or Social Services preferred.

Responsibilities

• Eligibility Specialists gather data for all relevant assistance programs either face-to-face or via phone with clients.
• Verify all information is gathered accurately and meets state policies.
• Obtain release forms and medical records as needed.
• Verify income, assets, and other financial/ legal documents.
• Review regulations and program requirements with clients.
• Utilize automated program to determine eligibility of state assistance programs.
• Data entry into state database.
• Respond to inquiries in a timely manner via phone or email.

Skills

Highly organized

Analytical thinking

Strong written/verbal skills

Microsoft Office proficiency

Independent worker

Education

Bachelor or Associate degree in Counseling or Social Services

High School Diploma or GED

Tools

Microsoft Office

Job description

Knowledge Services in Knox, Indiana is seeking an Eligibility Specialist to assist in processing applications for public assistance (TANF, SNAP, Medicaid) with the DFR. The role involves gathering data face-to-face or by phone, verifying information, and ensuring compliance with state policies.

This full-time position offers a 37.5-hour work week, paid time off, benefits, and a wage of $16.50 per hour. Candidates should have 2 years of social service experience and a background in case