Public Assistance Eligibility Specialist — Impact & Growth

Knowledge Services; New Castle (IN); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Paid time off

Benefits

37.5 hour work week

Job summary

Knowledge Services in New Castle, IN is seeking an Eligibility Specialist to assist Indiana residents applying for public assistance through the DFR, including TANF, SNAP and Medicaid. You will gather data, verify accuracy, obtain releases and medical records as needed, review program requirements, and input information into state systems.

The role is 37.5 hours weekly, $18.00 per hour, with paid time off and benefits.

Qualifications

• Highly organized and analytical team player.
• Previous Case Manager experience is a plus.
• Strong written and verbal skills.
• Solid computer skills, Microsoft Office proficiency.
• Basic math skills.
• Case management skills.
• Independent worker who is a self-starter that is reliable and dependable.
• Strong customer service background with a professional demeanor.
• Prefer a Bachelor or Associate degree in Counseling or Social Services, but High School Diploma or GED required.
• 2 years’ experience in a social service environment, state or local government is desired pertaining to employment / training programs.
• Previous experience as a Case Manager, Eligibility Specialist, Eligibility Associate, Office Manager, Call Center Customer Service Specialist, or Client Specialist encouraged to apply.

Responsibilities

• Eligibility Specialists gather data for all relevant assistance programs either face-to-face or via phone with clients
• Verify all information is gathered accurately and meets state policies
• Obtain release forms and medicalrecords as needed
• Verify income, assets, and other financial / legal documents
• Review regulations and program requirements with clients
• Utilize automated program to determine eligibility of state assistance programs
• Data entry into state database
• Respond to all inquiries in a timely manner via phone or email

Skills

Highly organized

Analytical

Strong written and verbal skills

Independent self-starter

Customer service

Case management

Education

Bachelor or Associate degree in Counseling or Social Services

High School Diploma or GED

Tools

Microsoft Office

Job description

Knowledge Services in New Castle, IN is seeking an Eligibility Specialist to assist Indiana residents applying for public assistance through the DFR, including TANF, SNAP and Medicaid. You will gather data, verify accuracy, obtain releases and medical records as needed, review program requirements, and input information into state systems.

The role is 37.5 hours weekly, $18.00 per hour, with paid time off and benefits.