Eligibility Specialist — Public Assistance Navigator (Mon-Fri)

Knowledge Services; Richmond (IN); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Hourly wage $18.00

Paid time off

Benefits

37.5 hour work week

Job summary

Knowledge Services in Richmond, IN is hiring an Eligibility Specialist to process applications for TANF, SNAP, and Medicaid. You will verify information, collect documents, and determine eligibility using state systems, supporting families in their time of need.

The role emphasizes accuracy, strong communication, and teamwork in a public service environment. A related degree is preferred; wage is $18/hour with a 37.5-hour work week and benefits.

Qualifications

• Must be highly organized and analytical.
• Bachelor/Associate degree preferred in Counseling or Social Services.
• High School Diploma or GED required.
• 2 years of social service experience desired.
• Previous experience as a Case Manager or Eligibility Specialist encouraged.

Responsibilities

• Gather data for all relevant assistance programs.
• Verify information meets state policies.
• Obtain release forms and medical records as needed.
• Verify income, assets, and other documents.
• Review regulations and program requirements with clients.
• Use automated system to determine eligibility.
• Data entry into state database.
• Respond to inquiries by phone or email.

Skills

Organizational skills

Analytical-minded

Strong written and verbal comm.

Customer service

Independent worker

Education

Bachelor or Associate degree in Counseling or Social Services

High School Diploma or GED

Tools

Microsoft Office

Basic math skills

Job description

Knowledge Services in Richmond, IN is hiring an Eligibility Specialist to process applications for TANF, SNAP, and Medicaid. You will verify information, collect documents, and determine eligibility using state systems, supporting families in their time of need.

The role emphasizes accuracy, strong communication, and teamwork in a public service environment. A related degree is preferred; wage is $18/hour with a 37.5-hour work week and benefits.