Eligibility Specialist & Case Manager - Public Assistance

DFR; Bedford (IN); On-site; USD 19,000 - 27,000; Full time

Job summary

Knowledge Services, headquartered in Indianapolis, IN, seeks an Eligibility Specialist to process applications for DFR-related public assistance programs (TANF, SNAP, Medicaid) for Indiana residents located in Bedford, IN.

The role involves data gathering, verification, and data entry, with a focus on accuracy and customer service. Wage is $16.50/hr with a 37.5-hour work week, Monday–Friday, 8:00 AM–4:30 PM.

Qualifications

• Highly organized and analytical team player.
• Previous Case Manager experience is a plus.
• Strong written and verbal skills.
• Solid computer skills, Microsoft Office proficiency.
• Basic math skills.
• Case management skills.
• Independent worker who is a self-starter that is reliable and dependable.
• Strong customer service background with a professional demeanor.
• Prefer a Bachelor or Associate degree in Counseling or Social Services, but High School Diploma or GED required.
• 2 years’ experience in a social service environment, state or local government is desired pertaining to employment / training programs.
• Previous experience as a Case Manager, Eligibility Specialist, Eligibility Associate, Office Manager, Call Center Customer Service Specialist, or Client Specialist encouraged to apply.

Responsibilities

• Eligibility Specialists gather data for all relevant assistance programs either face-to-face or via phone with clients
• Verify all information is gathered accurately and meets state policies
• Obtain release forms and medicalrecords as needed
• Verify income, assets, and other financial / legal documents
• Review regulations and program requirements with clients
• Utilize automated program to determine eligibility of state assistance programs
• Data entry into state database
• Respond to all inquiries in a timely manner via phone or email

Skills

Organization

Analytical thinking

Written and verbal communication

Microsoft Office

Customer service

Self-starter

Team player

Case management

Education

Counseling or Social Services degree

High School Diploma or GED

Tools

Office tools

Job description

Knowledge Services, headquartered in Indianapolis, IN, seeks an Eligibility Specialist to process applications for DFR-related public assistance programs (TANF, SNAP, Medicaid) for Indiana residents located in Bedford, IN.

The role involves data gathering, verification, and data entry, with a focus on accuracy and customer service. Wage is $16.50/hr with a 37.5-hour work week, Monday–Friday, 8:00 AM–4:30 PM.