Public Benefits Eligibility Specialist

Dfr; Crown Point (IN); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Paid time off

Benefits

37.5-hour work week

Job summary

Knowledge Services, headquartered in Indianapolis, IN, seeks an Eligibility Specialist to process applications for Indiana residents requesting public assistance (TANF, SNAP, Medicaid) in Crown Point, IN. The role includes data gathering, verification, document handling, and customer support, with an 18.00/hr wage and a 37.5-hour work week.

The ideal candidate is organized, has case management or related experience, strong communication, and basic math skills.

Qualifications

• Highly organized and analytical team player.
• Previous Case Manager experience is a plus.
• Strong written and verbal skills.
• Solid computer skills, Microsoft Office proficiency.
• Basic math skills.
• Case management skills.
• Independent worker who is a self-starter that is reliable and dependable.
• Strong customer service background with a professional demeanor.
• Prefer a Bachelor or Associate degree in Counseling or Social Services, but High School Diploma or GED required.
• 2 years’ experience in a social service environment, state or local government is desired pertaining to employment / training programs.
• Previous experience as a Case Manager, Eligibility Specialist, Eligibility Associate, Office Manager, Call Center Customer Service Specialist, or Client Specialist encouraged to apply.

Responsibilities

• Eligibility Specialists gather data for all relevant assistance programs either face-to-face or via phone with clients.
• Verify all information is gathered accurately and meets state policies.
• Obtain release forms and medicalrecords as needed.
• Verify income, assets, and other financial / legal documents.
• Review regulations and program requirements with clients.
• Utilize automated program to determine eligibility of state assistance programs.
• Data entry into state database.
• Respond to all inquiries in a timely manner via phone or email.

Skills

Organized

Analytical

Case Management

Customer Service

Verbal & Written Skills

Microsoft Office

Independent Worker

Reliability

Strong Communication

Data Entry

Problem Solving

Education

Bachelor/Associate degree in Counseling or Social Services

High School Diploma or GED

Tools

Microsoft Office

Job description

Knowledge Services, headquartered in Indianapolis, IN, seeks an Eligibility Specialist to process applications for Indiana residents requesting public assistance (TANF, SNAP, Medicaid) in Crown Point, IN. The role includes data gathering, verification, document handling, and customer support, with an 18.00/hr wage and a 37.5-hour work week.

The ideal candidate is organized, has case management or related experience, strong communication, and basic math skills.