Eligibility Advisor I — Telework-Ready & Impactful

Texas Health and Human Services; Brownsville (TX); On-site; USD 33,000 - 49,000; Full time

Benefits offered by this job

100% health insurance for employee

Defined benefit pension plan

Generous time off benefits

Career advancement opportunities

Job summary

The Texas Health and Human Services Commission (HHSC) AES division seeks an Eligibility Advisor I in Brownsville, TX. This temporary role helps determine eligibility for SNAP, TANF, and Medicaid, supporting Texans in need through accurate data collection and timely benefits decisions.

We value strong communication, data-entry accuracy, and the ability to thrive in a fast-paced environment. A high school diploma or GED is required; 60 college hours are preferred, with at least one year of

Qualifications

• High School Diploma or GED required.
• 60 college hours preferred.
• One year of customer service experience required or preferred.
• Experience interviewing clients by phone/in person preferred.

Responsibilities

• Interview applicants to obtain financial and personal information for eligibility.
• Evaluate data to enter into eligibility systems.
• Compute and authorize benefits based on eligibility.
• Process work per regulations and procedures.

Skills

Fact-finding

Regulations understanding

Basic arithmetic

Time management

Communication

Written and verbal communication

Follow instructions

Computer literacy (Word/Outlook/Excel)

Education

High School Diploma or GED

60 college hours preferred

Tools

Microsoft Teams

Soft phone

Microsoft Word

Outlook

Excel

Job description

The Texas Health and Human Services Commission (HHSC) AES division seeks an Eligibility Advisor I in Brownsville, TX. This temporary role helps determine eligibility for SNAP, TANF, and Medicaid, supporting Texans in need through accurate data collection and timely benefits decisions.

We value strong communication, data-entry accuracy, and the ability to thrive in a fast-paced environment. A high school diploma or GED is required; 60 college hours are preferred, with at least one year of