Senior Manager, Elevator Field Operations

Otis Elevator Company; Indianapolis (IN); Hybrid; USD 165,000 - 195,000; Full time

Benefits offered by this job

401(k) plan with generous match

Comprehensive medical, dental and vis

Three weeks paid vacation

Paid sick leave

Life insurance

Disability coverage

Tuition reimbursement

Employee Scholar Program

Peer recognition programs

Job summary

Otis Elevator Company is hiring for a senior field operations leader in the United States, overseeing installation projects, training teams, and ensuring quality and safety across the territory. The role emphasizes collaboration with field staff and drivers of performance in a high-travel environment.

The ideal candidate has 5+ years in the elevator industry or equivalent leadership experience, strong communication, and a proven ability to manage multiple projects while enforcing EH&S policies.

Qualifications

• Experience working with field level associates required.
• Leadership experience required.
• Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers.
• Needs to be self-motivated and able to manage many simultaneous projects and responsibilities.
• Strong time management and organizational skills.
• Knowledge and strict enforcement of company EH&S policy and processes.
• 5+ years elevator industry experience or experience leading technicians in a similar industry preferred.
• Management experience a plus.

Responsibilities

• Drive Performance to Estimate in the branch offices.
• Ensure adherence to Sales Installation Process (SIP).
• Ensure branches are in compliance with CPM17 and GS110 policies.
• Drive NE QOP callback rate.
• Ensure kick off meetings and target hours assigned prior to start of the project.
• Provide on-going training, development, and leadership to the new equipment operations team.
• Provide technical direction to field operations staff and participate in large bids.
• Responsible for the quality of all new installations in designated territory.
• Investigate and resolve all critical customer issues with the use of Otis and non-Otis products.
• Report and present on recommendations for all product designs and performance requirements.
• Monitor field tests as well as first inspection and data reports.
• Consult with construction superintendents, constructors, and adjusters regarding problems encountered with product performance.
• Proactively aid the region in regard to the malfunctioning of equipment.
• Assess patterns of complaints and determine solutions to ensure projects are completed to satisfaction and within reasonable timeframe.
• Drive a safety culture throughout territory through communication, discipline, recognition and train.
• Ensure compliance with safety requirements including daily JHA, hoisting and rigging plans, critical steps in process audits, FSE’s, FPA’s

Skills

Leadership

Project management

Strong communication

Team collaboration

Self-motivation

Education

Bachelor's degree preferred

High school diploma or equivalent required

Tools

Microsoft Office

Job description

Otis Elevator Company is hiring for a senior field operations leader in the United States, overseeing installation projects, training teams, and ensuring quality and safety across the territory. The role emphasizes collaboration with field staff and drivers of performance in a high-travel environment.

The ideal candidate has 5+ years in the elevator industry or equivalent leadership experience, strong communication, and a proven ability to manage multiple projects while enforcing EH&S policies.