Elevator Field Service Ops Lead

Otis Elevator Company; Phoenix (AZ); Vor Ort; USD 100.000 - 130.000; Vollzeit

Benefits dieser Stelle

401(k) plan with company match

Paid vacation and holidays

Life insurance and disability coverage

Tuition reimbursement program

Adoption assistance

Zusammenfassung

Otis Elevator Company is seeking a Manager, Service Operations in Phoenix, AZ to lead day-to-day service operations for a team of about 10 elevator mechanics. You will coordinate labor, schedule visits, and address field needs to deliver high-quality service.

The role emphasizes safety, customer relations, and using Salesforce/CRM systems to manage work. A strong elevator industry background and leadership mindset are essential for success.

Qualifikationen

• Elevator industry knowledge and experience is required.
• Strong understanding of elevator field operations preferred.
• Bachelor’s degree preferred; a high school diploma combined with relevant work experience may be considered in lieu of a degree.
• Strong written and verbal communication skills with the confidence to build relationships and communicate directly with customers.
• Demonstrated ability to lead, coordinate, and support field employees in a fast-paced environment.
• Strong computer skills with the ability to learn scheduling, work management, and Salesforce/CRM systems.
• Strong organizational, time management, and problem-solving skills.

Aufgaben

• Lead the day-to-day field service operations for a team of approximately 10 elevator mechanics.
• Coordinate and schedule labor resources, service visits, and field activities to support customer needs and efficient operations.
• Support the resolution of inspection-related corrections, missed work, service requests, and other field operational needs.
• Maintain a strong focus on safety, quality, productivity, and customer service across field operations.
• Develop and maintain professional, productive relationships with field employees, customers, and internal partners.
• Communicate directly with customers, including helping resolve complex or challenging service situations.
• Use Salesforce, CRM, scheduling, and other computer-based systems to assign work, coordinate field activities, and support day-to-day operations.
• Identify operational challenges and work with the team to develop solutions that improve service delivery and efficiency.
• Provide leadership and day-to-day support to field employees, helping ensure work is coordinated effectively.

Kenntnisse

Elevator industry knowledge

Leadership

Communication

Field operations management

Scheduling

Ausbildung

Bachelor’s degree preferred; HS diploma with experience considered

Tools

Salesforce/CRM systems

Scheduling software

Jobbeschreibung

Otis Elevator Company is seeking a Manager, Service Operations in Phoenix, AZ to lead day-to-day service operations for a team of about 10 elevator mechanics. You will coordinate labor, schedule visits, and address field needs to deliver high-quality service.

The role emphasizes safety, customer relations, and using Salesforce/CRM systems to manage work. A strong elevator industry background and leadership mindset are essential for success.