Elevator Field Service Lead: Operations & Safety

Otis Elevator Co.; Providence (RI); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401(k) match and retirement plan

Medical, dental and vision coverage

Paid vacation and holidays

Paid sick leave

Life and disability insurance

Voluntary benefits (legal, pet, home,)

Job summary

Otis Elevator Company is seeking a Maintenance/Service Supervisor in Providence, RI to oversee servicing and repair, plus staff training and safety across projects. You will report to the Service Sales manager in Smithfield, RI and lead field operations to meet customer needs and company standards.

You will leverage strong leadership and communication skills, manage resources, provide technical guidance to the team, and travel within your territory to ensure top‑quality service and customer

Qualifications

• High school education required; BA/BS preferred or equivalent relevant work experience (at least 5 years).
• Strong leadership and time management skills.
• Excellent communication and teamwork abilities.
• Strong computer and technology skills; business acumen and customer service focus.
• Travel is required within your territory; driver's license as required.

Responsibilities

• Ensure field employee safety and quality of service in your territory.
• Plan, organize, and manage service field activities to meet customer needs and company standards.
• Ensure effective and efficient allocation of resources such as manpower and materials.
• Conduct field education training with field workforce.
• Improve efficiencies, managing route schedules and callback rates.
• Provide technical support to field staff, internally or via escalation.
• Authorize repair orders and track completion.
• Lead change toward better efficiency and communication.

Skills

Leadership

Communication

Tech skills

Customer service

Travel

Education

High school + 5 years experience

Tools

Driver’s license

Job description

Otis Elevator Company is seeking a Maintenance/Service Supervisor in Providence, RI to oversee servicing and repair, plus staff training and safety across projects. You will report to the Service Sales manager in Smithfield, RI and lead field operations to meet customer needs and company standards.

You will leverage strong leadership and communication skills, manage resources, provide technical guidance to the team, and travel within your territory to ensure top‑quality service and customer