Elevated Alterations CSR: Deliver Five-Star Service

David's Bridal; Aurora (CO); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Rewarding environment

Team bonus

Get paid early (Dayforce Wallet)

Referral incentive program

Dream Maker discount after first pay

Vision care

401K program

Discounts for Home and Auto Insurance

Job summary

David’s Bridal is seeking an Alterations Customer Service Representative to deliver an exceptional customer experience across in-store, phone, and virtual channels.

The role supports the Alterations department, greets customers, schedules appointments, presses garments, and ensures items are ready for pickup, reporting to the Store Manager. Prior retail experience and dress industry familiarity are valued.

Qualifications

• High school diploma or equivalent required.
• 1-2 years retail experience in apparel or specialty store preferred.
• Prior sewing experience is helpful; familiarity with POS systems preferred.

Responsibilities

• Welcome customers with genuine enthusiasm in person, over the phone, or via chat.
• Manage customer flow using all systems to deliver a five-star experience.
• Promote alterations services and personalization options.
• Maintain store standards and assist with checkout and pickup processes.
• Support inventory and assist leadership to resolve customer issues.

Skills

Customer service

Communication

Problem solving

Phone skills

Conflict resolution

Education

High school diploma or equivalent

Retail experience (1-2 years)

Prior sewing experience (helpful)

Prior POS system experience

Tools

POS system

Job description

David’s Bridal is seeking an Alterations Customer Service Representative to deliver an exceptional customer experience across in-store, phone, and virtual channels.

The role supports the Alterations department, greets customers, schedules appointments, presses garments, and ensures items are ready for pickup, reporting to the Store Manager. Prior retail experience and dress industry familiarity are valued.