Alterations CSR: Five-Star Customer Experience

David's Bridal, Inc.; Raleigh (NC); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Team Bonus

Discounts for Home and Auto Insurance

Dream Maker Discount After First Pay

Job summary

David’s Bridal, Inc. seeks an Alterations Customer Service Representative to provide outstanding service in the alterations department. You will greet customers, manage appointments, and ensure garments are prepared for pickup.

The role emphasizes five-star service, cross-functional teamwork with the Alterations team, and adherence to store standards and dress code policies. Prior sewing experience is a plus and part-time benefits apply.

Qualifications

• High school diploma or equivalent required.
• 1-2 years retail experience in apparel or specialty store helpful.
• Prior sewing experience is helpful.
• Experience with computerized POS system preferred.

Responsibilities

• Greet and assist customers in person, over the phone, and virtually with enthusiasm.
• Schedule and manage alterations appointments and processing.
• Press, steam, and prep garments for pickup to ensure quality.

Skills

Customer service

Phone skills

Communication

Problem solving

Education

High School Diploma or Equivalent

Tools

POS system

Job description

David’s Bridal, Inc. seeks an Alterations Customer Service Representative to provide outstanding service in the alterations department. You will greet customers, manage appointments, and ensure garments are prepared for pickup.

The role emphasizes five-star service, cross-functional teamwork with the Alterations team, and adherence to store standards and dress code policies. Prior sewing experience is a plus and part-time benefits apply.