Alterations CSR — Five-Star Customer Service & Dress Care

David's Bridal; Feasterville-Trevose (Bucks County); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Part-time benefits

Employee discounts

Career growth opportunities

401K/retirement plan

Job summary

David’s Bridal is seeking an Alterations Customer Service Representative to join our Alterations department and deliver an exceptional A+ customer experience across in-store, phone, and online interactions.

You will welcome customers, schedule fittings, press garments, and support inventory and checkout processes while maintaining department standards and a friendly, can-do attitude. Prior sewing experience and POS familiarity are helpful.

Qualifications

• High school diploma or equivalent.
• 1-2 years prior retail experience in apparel or specialty store.
• Prior sewing experience is helpful and beneficial.
• Experience with computerized POS systems is preferred.

Responsibilities

• Welcome customers with enthusiasm in person, over the phone, or virtually.
• Manage customer flow and appointments to ensure a five-star experience.
• Promote alterations services and ensure items are ready for pickup.
• Maintain store standards and assist with checkout and stock tasks.

Skills

Customer service

Communication skills

Multitasking

Problem solving

Education

High school diploma or equivalent

Tools

POS system

Garment pressing equipment

Customer service software

Job description

David’s Bridal is seeking an Alterations Customer Service Representative to join our Alterations department and deliver an exceptional A+ customer experience across in-store, phone, and online interactions.

You will welcome customers, schedule fittings, press garments, and support inventory and checkout processes while maintaining department standards and a friendly, can-do attitude. Prior sewing experience and POS familiarity are helpful.