Alterations Concierge: Five-Star Service

David's Bridal; Spokane (WA); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Rewarding Environment and Competitive 

Team Bonus

Dayforce Wallet – Get Paid Early!

Referral Incentive Program

Generous Dream Maker Discount After 1%

Vision Care

401K Program

Discounts for Home and Auto Insurance

Discounts for Mobile

Job summary

David’s Bridal is seeking an Alterations Customer Service Representative (CSR) to deliver an outstanding customer experience in the Alterations department. You will welcome customers, manage appointments, respond to calls and chats, press garments, and ensure items are ready for pickup, reporting to the Store Manager.

The role focuses on maintaining high service standards, upselling alterations, and collaborating with the Alterations Manager to resolve issues while upholding store policies and a

Qualifications

• High school diploma or equivalent degree.
• 1-2 years prior retail experience in apparel or specialty store.
• Prior sewing experience is helpful.
• Prior experience with computerized POS (Point of Sale) system.

Responsibilities

• Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person.
• Use all systems to manage the customer flow to deliver five-star customer experience.
• Meet all service vows including, Prepare, Welcome, Meet Needs & Be There for all customers.
• Promote all alterations services and personalization options.
• Maintain store-standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience.
• Greet and escort all alterations customers to and from alterations for appointments.
• Press, steam, and spot clean all merchandise.
• Build long-term relationships to meet and exceed customer satisfaction and loyalty.
• Supports all cash wrap behaviors and processes transactions with accuracy to make sure every customer feels celebrated.
• Seeks assistance from the Alterations Manager to address customer issues that s/he is not able to resolve.

Skills

Customer service

Phone skills

Education

High school diploma or equivalent

Tools

POS system

Job description

David’s Bridal is seeking an Alterations Customer Service Representative (CSR) to deliver an outstanding customer experience in the Alterations department. You will welcome customers, manage appointments, respond to calls and chats, press garments, and ensure items are ready for pickup, reporting to the Store Manager.

The role focuses on maintaining high service standards, upselling alterations, and collaborating with the Alterations Manager to resolve issues while upholding store policies and a