Electrical Services: Administrative Operations Coordinator

C.M. Armitage Electrical Contracting; City of Rochester (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

C.M. Armitage Electrical Contracting is seeking an Administrative Operations Coordinator to keep the office running smoothly and teams connected. You will greet callers, manage calendars, maintain records, and support leaders with daily administration.

You will handle onboarding, service requests, meetings, and document workflows, ensuring accurate data entry and timely follow-up across departments.

Qualifications

• High School Diploma or equivalent required.
• Experience in administrative support, office coordination, customer service, or reception preferred.
• Clear, courteous communication and strong customer service orientation.
• Proficiency with Microsoft Outlook, Word, Excel, and Teams.
• Exceptional organization and attention to detail; adept at juggling multiple priorities in a fast-paced environment.
• Professional phone etiquette and strong interpersonal skills.
• Dependable, self-motivated, and collaborative; maintains confidentiality and uses sound judgment.

Responsibilities

• Answer, screen, and route incoming calls; greet customers, visitors, vendors professionally.
• Gather caller information, recognize urgent issues, and alert the appropriate personnel; take clear, timely messages.
• Create and maintain customer records in company software; accurately enter new accounts and update existing information.
• Assist with customer onboarding, service requests, and account setup.
• Schedule meetings, interviews, appointments, and training; maintain calendars, reminders, and follow-up task lists.
• Help track company deadlines, renewals, reminders, and administrative follow-up items.
• Prepare correspondence, forms, meeting materials, folders, and presentation packets.
• Scan, copy, upload, file, and organize company documents and records; maintain spreadsheets, logs, contact lists, and administrative reports.
• Assist with applicant communications and interview scheduling.
• Track training records, certifications, licenses, and expiration dates.

Skills

Customer service

Scheduling

Data entry

Organizational skills

Communication

Confidentiality

Team collaboration

Education

High School Diploma or equivalent

Tools

MS Outlook

MS Excel

MS Word

MS Teams

Job description

C.M. Armitage Electrical Contracting is seeking an Administrative Operations Coordinator to keep the office running smoothly and teams connected. You will greet callers, manage calendars, maintain records, and support leaders with daily administration.

You will handle onboarding, service requests, meetings, and document workflows, ensuring accurate data entry and timely follow-up across departments.