EHR Systems Analyst: Frontline Health IT Support

Integratedservice

Piketon (OH)

On-site

USD 54,000 - 69,000

Full time

14 days+

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Benefits offered by this job

Medical

Vision

Short-term Disability

Long-term Disability

401K w/ Employer Match

Employee Assistance Program (EAP)

Job summary

Integrated Services for Behavioral Health (ISBH) is a community-minded, forward-thinking behavioral health organization dedicated to helping people achieve health and well-being. The EHR System Analyst role provides frontline support for the EHR system, collaborates with clinical staff and IT, and participates in testing and training to optimize workflows and system reliability.

The position emphasizes training delivery, issue resolution, and assisting in system enhancements, with travel within

Qualifications

2–4 years of experience supporting an EHR system in a behavioral health or healthcare setting.
1 year of prior experience with CareLogic or NextGen EHR preferred.
Ability to maintain confidentiality and comply with HIPAA regulations.
Excellent communication skills, both oral and written.
Valid driver's license and appropriate auto insurance coverage.

Responsibilities

Provide daily support to end users across clinical and operational teams in their use of the EHR system, including basic troubleshooting and issue resolution.
Triage system issues, resolving those within scope and escalating more complex issues to the Senior EHR System Analyst or vendor as appropriate.
Serve as the point of contact for user questions and routine technical assistance.
Assist in maintaining EHR workflows, templates, and documentation standards as directed by the Managing Director of IT, with input from the Senior EHR System Analyst.
Performs initial testing of minor changes, updates, or enhancements to the EHR system.
Supports documentation of processes, updates, and user guides.
Coordinates with HR and assists in delivering initial EHR training to new staff and providers.
Provides routine refresher training and user support for existing staff.
Assists with creating basic training and communication materials for new features or updates.
Assists with testing new features, upgrades, and patches, following structured testing plans established by the Senior EHR System Analyst.
Provides “day-of” go-live support to staff during system updates or functionality changes.
Helps prepare and distribute basic announcement documentation for changes to the EHR affecting users.
Maintains clear and professional communication with internal teams and the EHR vendor regarding support tickets and system issues.
Works with clinical staff and providers to understand routine system concerns and improvement opportunities, escalating when appropriate.
Participates in relevant training and meetings to remain current on EHR system functionality.
Contribute to departmental projects as assigned by the Managing Director of IT.
Travel within the designated service area
Performs other duties as assigned