EHR System Analyst: Frontline Healthcare IT Support

Integratedservice; Delaware (OH); On-site; USD 54,000 - 69,000; Full time

Benefits offered by this job

Medical

Vision

Short-term Disability

Long-term Disability

401K w/ Employer Match

Employee Assistance Program (EAP)

Job summary

Integrated Services for Behavioral Health (ISBH) in Central, OH seeks an EHR System Analyst to support daily use, troubleshooting, and optimization of the EHR system. The role collaborates with providers, clinical staff, and IT to ensure reliable operations and implement new features.

Responsibilities include maintaining workflows, testing minor changes, and delivering initial EHR training to new staff and providers.

Qualifications

• A high school degree or GED equivalent is required
• A bachelor’s degree in Health Information Technology, Informatics, Computer Science or related fields is preferred
• 2-4 years of experience supporting an EHR system in a behavioral health or healthcare setting is required
• 1 year of prior experience with the CareLogic or NextGen EHR preferred

Responsibilities

• Provide daily support to end users across clinical and operational teams in their use of the EHR system
• Triage system issues, resolving those within scope and escalating more complex issues to the Senior EHR System Analyst or vendor as appropriate
• Serve as the point of contact for user questions and routine technical assistance
• Assist in maintaining EHR workflows, templates, and documentation standards as directed by the Managing Director of IT, with input from the Senior EHR System Analyst
• Perform initial testing of minor changes, updates, or enhancements to the EHR system
• Support documentation of processes, updates, and user guides
• Coordinate with HR and assist in delivering initial EHR training to new staff and providers
• Provide routine refresher training and user support for existing staff
• Assist with creating basic training and communication materials for new features or updates
• Assist with testing new features, upgrades, and patches, following structured testing plans established by the Senior EHR System Analyst
• Provide day-of go-live support to staff during system updates or functionality changes
• Help prepare and distribute basic announcement documentation for changes to the EHR affecting users
• Maintain clear and professional communication with internal teams and the EHR vendor regarding support tickets and system issues
• Work with clinical staff and providers to understand routine system concerns and improvement opportunities
• Participate in relevant training and meetings to remain current on EHR system functionality
• Contribute to departmental projects as assigned by the Managing Director of IT
• Travel within the designated service area
• Performs other duties as assigned

Skills

HIPAA compliance

Communication skills

Organizational skills

Driver's license

Auto insurance

Deadline management

Internet-based work

High-speed internet

Education

High school diploma or GED

Bachelor's degree in Health Information Technology/ Informatics/ CS

Tools

CareLogic

NextGen

Job description

Integrated Services for Behavioral Health (ISBH) in Central, OH seeks an EHR System Analyst to support daily use, troubleshooting, and optimization of the EHR system. The role collaborates with providers, clinical staff, and IT to ensure reliable operations and implement new features.

Responsibilities include maintaining workflows, testing minor changes, and delivering initial EHR training to new staff and providers.