EHR Integrations Lead, Customer Success

LexisNexis Legal & Professional group; Maryland; Sur place; USD 83 000 - 138 000; Plein temps

Avantages offerts par ce poste

Annual Incentive Bonus

Résumé du poste

Elsevier is hiring an EHR Integration Specialist in Customer Success for Clinical Solutions. You will bridge internal processes with customer needs, defining how we deliver products, configuring systems, and improving back-office alignment to boost satisfaction and retention.

The role emphasizes leading technical discussions, documenting best practices, and coordinating across teams to deliver seamless integrations for clinicians and care teams.

Qualifications

• Bachelor’s degree (BS/BA) or equivalent experience.
• Strong IT background with HL7, FHIR, OAuth, SAML, and ADFS.

Responsabilités

• Become the expert on the business models and rules behind each Clinical Solutions product.
• Master the access and entitlement methods used across our business.
• Partner with Implementation Lead to map client needs to the right Elsevier solution.
• Lead complex integration conversations with client IT teams and stakeholders.
• Answer customer questions on technical requirements and integration capabilities.

Connaissances

HL7/FHIR

OAuth

SAML

ADFS

SSO

Infobutton

SMART on FHIR

Confluence/Jira

Excel

Word

MS Project

Visio

Formation

Bachelor’s degree

Outils

Confluence

Jira

Excel

Word

MS Project

Visio

Description du poste

Elsevier is hiring an EHR Integration Specialist in Customer Success for Clinical Solutions. You will bridge internal processes with customer needs, defining how we deliver products, configuring systems, and improving back-office alignment to boost satisfaction and retention.

The role emphasizes leading technical discussions, documenting best practices, and coordinating across teams to deliver seamless integrations for clinicians and care teams.