Impactful EHR Integration Specialist | Customer Success

RELX International

Pennsylvania

On-site

USD 79,000 - 131,000

Full time

3 days ago

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Job summary

Elsevier is seeking an EHR Integration Specialist, Customer Success (Clinical Solutions). This role bridges clinical content delivery with modern integration workflows across EHR systems, HL7/FHIR, and SSO configurations.

You will guide technical conversations, document best practices, and partner with the Implementation Lead to tailor solutions for health systems. This high-visibility role directly impacts customer satisfaction and retention.

Qualifications

Strong IT background with clinical integration capabilities
Experience with HL7/FHIR and authentication protocols (OAuth, SAML)
Proficient in Confluence/Jira and MS Office tools (Excel/Word/Visio)

Responsibilities

Become the expert on the business models and rules behind each Clinical Solutions product
Master the access and entitlement methods used across our business
Partner with Implementation Lead to map client needs to the right solution
Lead complex integration conversations with client IT teams
Answer questions on technical requirements and integration capabilities
Identify and implement process improvements
Maintain technical integration documentation and best practices
Coordinate cross-team collaboration to ensure downstream success
Develop and refine features to improve customer retention