EHR Integration Engineer, Customer Success

Relx Plc; Georgia; Remote; USD 79,000 - 131,000; Full time

Job summary

Elsevier is seeking an EHR Integration Specialist within its Customer Success team (Clinical Solutions) in the United States. You’ll bridge customer needs with product configuration, guiding technical conversations on specifications, system setup, and back-office alignment to improve the end-user experience.

You’ll lead complex integration discussions with client IT teams, become the expert on each product’s models, and document best practices to boost satisfaction and retention.

Qualifications

• Strong IT background with clinical integrations and API-based work.
• Experience with HL7, FHIR, OAuth, SAML and ADFS.
• Hands-on with SSO, Infobutton and SMART on FHIR.
• Proficiency in Confluence/Jira and basic MS Office tools.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Become the expert on business models and rules behind each Clinical Solutions product.
• Lead complex integration conversations with customer IT teams.
• Define and refine technical configurations and workflow alignments.
• Capture and share best practices in technical documentation.
• Coordinate across departments to ensure successful downstream outcomes.

Skills

IT background

HL7

FHIR

OAuth

SAML

ADFS

Single Sign-On

Infobutton

SMART on FHIR

Education

Bachelor’s degree (BS/BA) or equivalent experience

Tools

Confluence

Jira

Excel

Word

MS Project

Visio

Job description

Elsevier is seeking an EHR Integration Specialist within its Customer Success team (Clinical Solutions) in the United States. You’ll bridge customer needs with product configuration, guiding technical conversations on specifications, system setup, and back-office alignment to improve the end-user experience.

You’ll lead complex integration discussions with client IT teams, become the expert on each product’s models, and document best practices to boost satisfaction and retention.