EHR Integration Lead, Clinical Solutions

Elsevier; Pennsylvania; On-site; USD 79,000 - 131,000; Full time

Benefits offered by this job

Annual incentive bonus

Job summary

Elsevier is seeking an EHR Integration Specialist in Customer Success to bridge product workflows with customer IT teams and clinical users. You will guide integrations, configure access controls, and ensure smooth, scalable deployment of Clinical Solutions within healthcare environments.

The role empowers collaboration across implementation, product, and support teams, driving high-visibility outcomes and improved clinician experience.

Qualifications

• Strong IT background including client/server apps, HL7, FHIR, OAuth, SAML and ADFS.
• Hands-on experience with SSO, embedded URL linking, Infobutton, SMART on FHIR, and related tech.
• Proficiency with Confluence/Jira, Excel, Word, MS Project, Visio.
• Ability to juggle multiple priorities and meet deadlines.
• Bachelor's degree or equivalent experience.

Responsibilities

• Be the expert on the business models and rules behind each Clinical Solutions product.
• Master access and entitlement methods used across the business.
• Partner with Implementation Lead to align client needs with Elsevier solutions.
• Lead complex integration conversations with client IT teams and stakeholders.
• Answer customer questions on technical requirements and integration capabilities.
• Identify and implement process improvements to improve efficiency.
• Maintain and share technical integration documentation with teams.
• Coordinate cross-team activities to ensure downstream success.
• Develop processes for enhanced features that boost retention.

Skills

HL7

FHIR

OAuth

SAML

ADFS

Single Sign-On

Infobutton

SMART on FHIR

Multitasking

Education

Bachelor's degree (BS/BA) or equivalent experience

Tools

Confluence/Jira

Excel

Word

MS Project

Visio

Job description

Elsevier is seeking an EHR Integration Specialist in Customer Success to bridge product workflows with customer IT teams and clinical users. You will guide integrations, configure access controls, and ensure smooth, scalable deployment of Clinical Solutions within healthcare environments.

The role empowers collaboration across implementation, product, and support teams, driving high-visibility outcomes and improved clinician experience.