EHR Integration Lead, Customer Success

LexisNexis Legal & Professional group; Elm (PA); Vor Ort; USD 79.000 - 131.000; Vollzeit

Benefits dieser Stelle

Annual incentive bonus

Country-specific benefits

Zusammenfassung

Elsevier is seeking an EHR Integration Specialist in Customer Success (Clinical Solutions). You will bridge internal processes and customer needs, shaping how we deliver our products, and guiding technical conversations on specifications, configuration, and back-office alignment.

This high-visibility role directly impacts customer satisfaction and retention, with a focus on enterprise healthcare IT integrations and support for clinicians across care settings.

Qualifikationen

• Strong IT background with healthcare integrations.
• Experience with HL7, FHIR, OAuth, SAML and ADFS.
• Hands-on experience with Single Sign-On and related technologies.
• Ability to manage multiple priorities and meet deadlines.
• Bachelor’s degree or equivalent experience.

Aufgaben

• Become the expert on the business models and rules behind each Clinical Solutions product.
• Master the access and entitlement methods used across our business.
• Partner with Implementation Lead to match client needs to the right Elsevier solution.
• Lead complex integration conversations with customer IT teams and stakeholders.
• Answer customer questions on technical requirements and integration capabilities.
• Spot process improvements, then recommend, implement, and sustain them.
• Maintain technical integration documentation that captures and shares best practices.
• Connect teams across departments so downstream functions succeed.
• Develop and refine processes for enhanced features that drive customer retention.

Kenntnisse

HL7

FHIR

OAuth

SAML

ADFS

SSO

Infobutton

SMART on FHIR

Ausbildung

Bachelor’s degree (BS/BA) or equivalent experience

Tools

Confluence/Jira

Microsoft Word

Excel

MS Project

Visio

Jobbeschreibung

Elsevier is seeking an EHR Integration Specialist in Customer Success (Clinical Solutions). You will bridge internal processes and customer needs, shaping how we deliver our products, and guiding technical conversations on specifications, configuration, and back-office alignment.

This high-visibility role directly impacts customer satisfaction and retention, with a focus on enterprise healthcare IT integrations and support for clinicians across care settings.