EHR Integration Specialist, Customer Success

Relx Plc; Annapolis (MD); On-site; USD 83,000 - 138,000; Full time

Job summary

Elsevier is seeking an EHR Integration Specialist in Customer Success (Clinical Solutions). You will bridge our SaaS integrations with customer environments and shape how we deliver EHR-enabled content, configuring systems and aligning back-office processes to improve clinician workflows.

This high-visibility role directly affects customer satisfaction and retention, requiring collaboration across teams and clear technical communication with healthcare providers.

Qualifications

• Strong IT background with HL7, FHIR, OAuth, SAML, and ADFS.
• Hands-on experience with Single Sign-On, embedded URL linking, Infobutton, SMART on FHIR.
• Proficiency in Confluence/Jira, Excel, Word, MS Project, Visio.
• Ability to juggle multiple priorities and meet deadlines.
• Bachelor's degree (BS/BA) or equivalent experience.

Responsibilities

• Become the expert on the business models and rules behind each Clinical Solutions product.
• Master the access and entitlement methods used across our business.
• Partner with Elsevier's Implementation Lead to match each client's needs and technical nuances to the right Elsevier solution.
• Lead complex integration conversations with customer IT teams and stakeholders.
• Answer customer questions on technical requirements and integration capabilities with confidence.
• Spot process improvements, then recommend, implement, and sustain them.
• Maintain technical integration documentation that captures and shares best practices.
• Connect teams across departments so downstream functions succeed.
• Develop and refine processes for enhanced features that drive customer retention.

Skills

HL7

FHIR

OAuth

SAML

ADFS

SSO

Confluence

Jira

Excel

Word

MS Project

Visio

Education

Bachelor's degree or equivalent experience

Tools

Confluence/Jira

Job description

Elsevier is seeking an EHR Integration Specialist in Customer Success (Clinical Solutions). You will bridge our SaaS integrations with customer environments and shape how we deliver EHR-enabled content, configuring systems and aligning back-office processes to improve clinician workflows.

This high-visibility role directly affects customer satisfaction and retention, requiring collaboration across teams and clear technical communication with healthcare providers.