EHR Integration Architect — Customer Success

Elsevier; Elm (PA); On-site; USD 79,000 - 131,000; Full time

Benefits offered by this job

Annual incentive bonus

Job summary

Elsevier’s EHR Integration Specialist in Customer Success bridges clinical solutions with health IT, driving high-impact SaaS integrations that enhance clinician workflows and patient care. You’ll shape how we deliver products, align client needs with technical capabilities, and set standards for configuration and back-office processes.

This high-visibility role directly affects customer satisfaction and retention, requiring collaboration with client IT teams, clinicians, and internal

Qualifications

• Bachelor’s degree or equivalent experience.
• Experience with HL7, FHIR, OAuth, SAML, and ADFS.
• Hands-on SSO, embedded URL linking, Infobutton, SMART on FHIR.
• Proficient in Confluence/Jira, Excel, Word, MS Project, Visio.
• Ability to juggle multiple priorities and meet deadlines.
• Experience with EHR vendors such as Epic, Oracle/Cerner, or Allscripts (preferred).

Responsibilities

• Become the expert on the business models and rules behind each Clinical Solutions product.
• Master the access and entitlement methods used across our business.
• Partner with Implementation Lead to match client needs to the right Elsevier solution.
• Lead complex integration conversations with customer IT teams and stakeholders.
• Answer customer questions on technical requirements and integration capabilities.
• Spot process improvements, then recommend, implement, and sustain them.
• Maintain technical integration documentation that captures and shares best practices.
• Connect teams across departments so downstream functions succeed.
• Develop and refine processes for enhanced features that drive customer retention.

Skills

HL7

FHIR

OAuth

SAML

ADFS

Single Sign-On

Infobutton

SMART on FHIR

Multitasking

Education

Bachelor’s degree (BS/BA) or equivalent experience

Tools

Confluence/Jira

Excel

Word

MS Project

Visio

Job description

Elsevier’s EHR Integration Specialist in Customer Success bridges clinical solutions with health IT, driving high-impact SaaS integrations that enhance clinician workflows and patient care. You’ll shape how we deliver products, align client needs with technical capabilities, and set standards for configuration and back-office processes.

This high-visibility role directly affects customer satisfaction and retention, requiring collaboration with client IT teams, clinicians, and internal