EHR Integration Specialist, Customer Success

LexisNexis Legal & Professional group; Clayton (NC); On-site; USD 79,000 - 131,000; Full time

Job summary

Elsevier is seeking an EHR Integration Specialist in the Customer Success team to bridge internal processes with client needs and to shape how clinical content is integrated into health systems. You will work on specifications, configuration, and back‑office alignment to improve the customer experience.

You’ll lead complex integration conversations with hospital IT teams, defining technical requirements and ensuring successful deployments across clinical solutions, with emphasis on satisfaction

Qualifications

• Strong IT background including client/server apps, HL7, FHIR, OAuth, SAML, ADFS.
• Hands-on experience with SSO, embedded URL linking, Infobutton, SMART on FHIR and related technologies.
• Proficiency in Confluence/Jira, Excel, Word, MS Project, Visio.
• Ability to juggle multiple priorities and meet deadlines.
• Bachelor’s degree (BS/BA) or equivalent experience.

Responsibilities

• Become the expert on the business models and rules behind each Clinical Solutions product.
• Master the access and entitlement methods used across our business.
• Partner with Implementation Lead to match client needs and technical nuances to the right Elsevier solution.
• Lead complex integration conversations with customer IT teams and stakeholders.
• Answer customer questions on technical requirements and integration capabilities with confidence.
• Spot process improvements, then recommend, implement, and sustain them.
• Maintain technical integration documentation that captures and shares best practices.
• Connect teams across departments so downstream functions succeed.
• Develop and refine processes for enhanced features that drive customer retention.

Skills

HL7

FHIR

OAuth

SAML

ADFS

Single Sign-On

Infobutton

SMART on FHIR

Confluence/Jira

Excel

Word

MS Project

Visio

Education

Bachelor’s degree (BS/BA) or equivalent experience

Tools

Confluence/Jira

Excel

Word

MS Project

Visio

Job description

Elsevier is seeking an EHR Integration Specialist in the Customer Success team to bridge internal processes with client needs and to shape how clinical content is integrated into health systems. You will work on specifications, configuration, and back‑office alignment to improve the customer experience.

You’ll lead complex integration conversations with hospital IT teams, defining technical requirements and ensuring successful deployments across clinical solutions, with emphasis on satisfaction