EHR Integration Lead, Customer Success

LexisNexis Legal & Professional group; Pennsylvania; On-site; USD 79,000 - 131,000; Full time

Benefits offered by this job

Annual incentive bonus

Job summary

Elsevier is seeking an EHR Integration Specialist in the United States to bridge customer success and technical delivery for Clinical Solutions. You will shape integration workflows, discuss specifications, configurations, and align back-office processes to improve customer experience and outcomes.

This high-visibility role directly impacts satisfaction and retention, working across customer IT teams and internal stakeholders to drive effective, scalable integrations.

Qualifications

• Bachelor’s degree or equivalent experience.
• Strong IT background with HL7, FHIR, OAuth, SAML and ADFS.
• Hands-on with SSO, Infobutton, SMART on FHIR, and related tech.
• Proficiency in Confluence/Jira, Excel, Word, MS Project, Visio.
• Ability to juggle priorities and meet deadlines.

Responsibilities

• Become the expert on the business models and rules behind each Clinical Solutions product.
• Master the access and entitlement methods used across our business.
• Partner with Implementation Lead to match client needs to the right Elsevier solution.
• Lead complex integration conversations with customer IT teams and stakeholders.
• Answer customer questions on technical requirements and integration capabilities.
• Spot process improvements, then implement and sustain them.
• Maintain technical integration documentation with best practices.
• Connect teams across departments to ensure downstream success.
• Develop and refine processes for enhanced features that drive retention.

Skills

HL7

FHIR

OAuth

SAML

ADFS

SSO

Confluence

Jira

Excel

Word

MS Project

Visio

Epic

Cerner

Allscripts

Education

Bachelor’s degree (BS/BA) or equivalent

Tools

Epic

Cerner

Allscripts

Confluence/Jira

Job description

Elsevier is seeking an EHR Integration Specialist in the United States to bridge customer success and technical delivery for Clinical Solutions. You will shape integration workflows, discuss specifications, configurations, and align back-office processes to improve customer experience and outcomes.

This high-visibility role directly impacts satisfaction and retention, working across customer IT teams and internal stakeholders to drive effective, scalable integrations.