EHR Integration Specialist, Customer Success

Elsevier; Little Elm (TX); On-site; USD 79,000 - 131,000; Full time

Benefits offered by this job

Annual incentive bonus

Country-specific benefits

Job summary

Elsevier is hiring an EHR Integration Specialist in Customer Success (Clinical Solutions) to bridge client needs with our SaaS products. You will guide technical conversations, configure integrations, and ensure a smooth deployment for clinicians and care teams.

You will own complex integrations, collaborate with IT stakeholders, and drive adoption by refining processes that improve retention and satisfaction across health systems.

Qualifications

• Bachelor's degree or equivalent experience.
• Strong IT background with healthcare IT focus.
• Experience with EHR integrations and SaaS platforms.

Responsibilities

• Become the expert on the business models and rules behind each Clinical Solutions product.
• Master the access and entitlement methods used across our business.
• Partner with Implementation Lead to map client needs to the right Elsevier solution.
• Lead complex integration conversations with customer IT teams and stakeholders.
• Answer customer questions on technical requirements and integration capabilities with confidence.
• Spot process improvements, then recommend, implement, and sustain them.
• Maintain technical integration documentation that captures and shares best practices.
• Connect teams across departments so downstream functions succeed.
• Develop and refine processes for enhanced features that drive customer retention.

Skills

HL7/FHIR standards

OAuth/SAML/ADFS

SSO & Infobutton

SMART on FHIR

Confluence/Jira

Excel/Word/MS Project/Visio

multi-priority management

Education

Bachelor's degree (BS/BA) or equivalent experience

Tools

Confluence/Jira

Excel

Word

MS Project

Visio

Job description

Elsevier is hiring an EHR Integration Specialist in Customer Success (Clinical Solutions) to bridge client needs with our SaaS products. You will guide technical conversations, configure integrations, and ensure a smooth deployment for clinicians and care teams.

You will own complex integrations, collaborate with IT stakeholders, and drive adoption by refining processes that improve retention and satisfaction across health systems.