EHR Integration Architect, Customer Success

LexisNexis Legal & Professional group

Georgia

On-site

USD 79,000 - 131,000

Full time

9 days ago

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Job summary

Elsevier is seeking an EHR Integration Specialist (Clinical Solutions) to bridge customer needs with product capabilities and guide complex healthcare integrations. You will shape how we deliver our SaaS solutions, discuss specifications, and configure systems for improved clinician access to trusted content at the point of care.

You’ll work across teams to drive customer satisfaction and retention, with a focus on HL7/FHIR, OAuth/SAML/ADFS, and modern integration tools.

Qualifications

Bachelor’s degree or equivalent experience.
Strong IT background with clinical and healthcare IT familiarity.

Responsibilities

Become the expert on the business models and rules behind each Clinical Solutions product.
Master the access and entitlement methods used across our business.
Partner with Implementation Lead to map client needs to the right Elsevier solution.
Lead complex integration conversations with client IT teams and stakeholders.
Answer customer questions on technical requirements and integration capabilities.
Spot process improvements, then recommend, implement, and sustain them.
Maintain technical integration documentation and best practices.
Connect teams across departments to ensure downstream success.
Develop and refine processes for enhanced features that drive retention.