EHR Integration Specialist, Clinical Solutions

Relx Plc; Atlanta (GA); On-site; USD 79,000 - 131,000; Full time

Job summary

Elsevier’s Customer Success team is seeking an EHR Integration Specialist, blending IT and clinical workflow expertise to ensure smooth integrations with healthcare systems. You will guide technical conversations, configure systems, and align back-office processes to improve clinician access to trusted clinical content within EHRs.

You will engage with physicians, nurses, and care teams, driving customer satisfaction and retention through effective integration governance and documentation.

Qualifications

• Strong IT background with HL7, FHIR, OAuth, SAML and ADFS.
• Hands-on experience with SSO, embedded URL linking, Infobutton, SMART on FHIR.
• Proficient with Confluence/Jira, Excel, Word, MS Project and Visio.
• Ability to juggle multiple priorities and meet deadlines.
• Bachelor's degree (BS/BA) or equivalent experience.

Responsibilities

• Become the expert on the business models and rules behind each Clinical Solutions product.
• Master the access and entitlement methods used across our business.
• Partner with Implementation Lead to match client needs to the right Elsevier solution.
• Lead complex integration conversations with customer IT teams and stakeholders.
• Answer customer questions on technical requirements and integration capabilities with confidence.
• Spot process improvements, then recommend, implement, and sustain them.
• Maintain technical integration documentation that captures and shares best practices.
• Connect teams across departments so downstream functions succeed.
• Develop and refine processes for enhanced features that drive customer retention.

Skills

HL7

FHIR

OAuth

SAML

ADFS

Single Sign-On

Infobutton

SMART on FHIR

Prioritization

Education

Bachelor's degree (BS/BA) or equivalent experience

Tools

Confluence/Jira

Excel

Word

MS Project

Visio

Job description

Elsevier’s Customer Success team is seeking an EHR Integration Specialist, blending IT and clinical workflow expertise to ensure smooth integrations with healthcare systems. You will guide technical conversations, configure systems, and align back-office processes to improve clinician access to trusted clinical content within EHRs.

You will engage with physicians, nurses, and care teams, driving customer satisfaction and retention through effective integration governance and documentation.