EHR Integration Architect, Customer Success

Relx Plc; Clayton (NC); Hybrid; USD 79,000 - 131,000; Full time

Job summary

Elsevier’s EHR Integration Specialist role sits in the Customer Success team, driving SaaS integrations and clinical content delivery inside EHRs for physicians and care teams. You’ll shape technical conversations, align configurations, and refine processes to improve the user experience and retention.

The position is high visibility, requiring collaboration with IT, implementation leads, and cross-functional teams to ensure successful integrations and outcomes for clinicians.

Qualifications

• Bachelor’s degree (BS/BA) or equivalent experience.
• Strong IT background including HL7, FHIR, OAuth, SAML, and ADFS.
• Hands-on experience with Single Sign-On, embedded URL linking, Infobutton, SMART on FHIR.
• Proficiency in Confluence/Jira, Excel, Word, MS Project, Visio.
• Ability to juggle multiple priorities and meet deadlines.

Responsibilities

• Become the expert on the business models and rules behind each Clinical Solutions product.
• Master the access and entitlement methods used across our business.
• Partner with Elsevier’s Implementation Lead to match each client’s needs and technical nuances to the right Elsevier solution.
• Lead complex integration conversations with customer IT teams and stakeholders.
• Answer customer questions on technical requirements and integration capabilities with confidence.
• Spot process improvements, then recommend, implement, and sustain them.
• Maintain technical integration documentation that captures and shares best practices.
• Connect teams across departments so downstream functions succeed.
• Develop and refine processes for enhanced features that drive customer retention.

Skills

HL7

FHIR

OAuth

SAML

ADFS

SSO

Infobutton

SMART on FHIR

Confluence/Jira

Excel

Word

MS Project

Visio

Education

Bachelor’s degree (BS/BA) or equivalent experience

Tools

Confluence/Jira

Job description

Elsevier’s EHR Integration Specialist role sits in the Customer Success team, driving SaaS integrations and clinical content delivery inside EHRs for physicians and care teams. You’ll shape technical conversations, align configurations, and refine processes to improve the user experience and retention.

The position is high visibility, requiring collaboration with IT, implementation leads, and cross-functional teams to ensure successful integrations and outcomes for clinicians.