EHR Integration Specialist — Clinician-Focused Customer Success

Relx Plc; Maryland; Sur place; USD 83 000 - 138 000; Plein temps

Avantages offerts par ce poste

Annual incentive bonus

Country-specific benefits

Résumé du poste

Elsevier seeks an EHR Integration Specialist within Customer Success (Clinical Solutions) to translate clinical workflows into robust integrations. You will work with clinicians and IT teams to tailor configurations, access rules, and data flows that improve product adoption and satisfaction.

In this high-visibility role, you’ll define technical requirements, guide customers through integration steps, and collaborate with cross-functional teams to ensure successful implementations.

Qualifications

• Strong IT background with experience in client/server apps, HL7, FHIR, OAuth, SAML, and ADFS.
• Hands-on experience with SSO, embedded URL linking, Infobutton, SMART on FHIR.
• Proficiency in Confluence/Jira, Excel, Word, MS Project, Visio.
• Bachelor’s degree (BS/BA) or equivalent experience.

Responsabilités

• Become the expert on the business models and rules behind each Clinical Solutions product.
• Master the access and entitlement methods used across our business.
• Partner with Elsevier’s Implementation Lead to match client needs to the right Elsevier solution.
• Lead complex integration conversations with customer IT teams and stakeholders.
• Answer customer questions on technical requirements and integration capabilities with confidence.
• Spot process improvements, then recommend, implement, and sustain them.
• Maintain technical integration documentation with best practices.
• Connect teams across departments so downstream functions succeed.
• Develop and refine processes for enhanced features that drive customer retention.

Connaissances

HL7

FHIR

OAuth

SAML

ADFS

Single Sign-On

Infobutton

SMART on FHIR

Confluence/Jira

Excel

MS Word

MS Project

Visio

Formation

Bachelor’s degree or equivalent experience

Outils

Confluence/Jira

Excel

MS Word

MS Project

Visio

Description du poste

Elsevier seeks an EHR Integration Specialist within Customer Success (Clinical Solutions) to translate clinical workflows into robust integrations. You will work with clinicians and IT teams to tailor configurations, access rules, and data flows that improve product adoption and satisfaction.

In this high-visibility role, you’ll define technical requirements, guide customers through integration steps, and collaborate with cross-functional teams to ensure successful implementations.