EHR Integration Specialist, Clinician Success

Elsevier; Charlotte (NC); On-site; USD 79,000 - 131,000; Full time

Job summary

Elsevier’s Customer Success team seeks an EHR Integration Specialist to bridge clinical workflow needs with our SaaS solutions. You’ll guide configurations, define technical specs, and ensure smooth coordination between clients and internal teams.

You’ll work with health systems to optimize HL7/FHIR integrations, manage access and entitlements, and document best practices to improve clinician experience and satisfaction across the EHR.

Qualifications

• Strong IT background including HL7, FHIR, OAuth, SAML, and ADFS.
• Hands-on experience with Single Sign-On, embedded URL linking, Infobutton, SMART on FHIR, and related technologies.
• Ability to juggle multiple priorities and meet deadlines.

Responsibilities

• Become the expert on the business models and rules behind each Clinical Solutions product.
• Master the access and entitlement methods used across our business.
• Partner with Elsevier's Implementation Lead to match client needs to the right solution.
• Lead complex integration conversations with customer IT teams and stakeholders.
• Answer customer questions on technical requirements and integration capabilities with confidence.
• Spot process improvements and implement and sustain them.
• Maintain technical integration documentation that captures and shares best practices.
• Connect teams across departments so downstream functions succeed.
• Develop and refine processes for enhanced features that drive customer retention.

Job description

Elsevier’s Customer Success team seeks an EHR Integration Specialist to bridge clinical workflow needs with our SaaS solutions. You’ll guide configurations, define technical specs, and ensure smooth coordination between clients and internal teams.

You’ll work with health systems to optimize HL7/FHIR integrations, manage access and entitlements, and document best practices to improve clinician experience and satisfaction across the EHR.