EHR Integration Lead for Clinical Success

Elsevier; Athens (GA); On-site; USD 79,000 - 131,000; Full time

Job summary

Elsevier’s EHR Integration Specialist role sits within Customer Success (Clinical Solutions) and focuses on complex healthcare integrations to improve clinician access to knowledge within EHRs. The role bridges technical and customer-facing activities, shaping integration deployments and ongoing improvements.

You’ll work with clinical stakeholders and IT teams to tailor solutions, document best practices, and support patient care outcomes in a high-visibility environment.

Qualifications

• Strong IT background with clinical integrations (HL7, FHIR) and security protocols.
• Hands-on experience with SSO, Infobutton, SMART on FHIR and related technologies.
• Proficiency with Confluence/Jira, MS Office suite, and Visio.
• Ability to juggle multiple priorities and meet deadlines.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Become the expert on the business models and rules behind each Clinical Solutions product.
• Master the access and entitlement methods used across our business.
• Partner with Implementation Lead to map client needs to Elsevier solutions.
• Lead complex integration conversations with customer IT teams and stakeholders.
• Answer customer questions on technical requirements and integrations.
• Spot process improvements and implement them.
• Maintain technical integration documentation and best practices.
• Connect teams across departments to ensure downstream success.
• Develop and refine processes for enhanced features that drive retention.

Skills

HL7

FHIR

OAuth

SAML

ADFS

Single Sign-On

Embedded URL linking

Infobutton

SMART on FHIR

Confluence/Jira

Excel

Word

MS Project

Visio

Education

Bachelor’s degree (BS/BA) or equivalent experience

Tools

Confluence/Jira

Excel

Word

MS Project

Visio

Job description

Elsevier’s EHR Integration Specialist role sits within Customer Success (Clinical Solutions) and focuses on complex healthcare integrations to improve clinician access to knowledge within EHRs. The role bridges technical and customer-facing activities, shaping integration deployments and ongoing improvements.

You’ll work with clinical stakeholders and IT teams to tailor solutions, document best practices, and support patient care outcomes in a high-visibility environment.