EHR Integration Engineer, Customer Success

RELX INC; Atlanta (GA); On-site; USD 79,000 - 131,000; Full time

Benefits offered by this job

Annual incentive bonus

Country-specific benefits

Job summary

RELX INC in the United States is seeking an EHR Integration Specialist within the Customer Success team to bridge clinical content delivery with client EHR systems. You will shape how we configure integrations, discuss technical specifications, and align back-office processes to improve the customer experience.

This high-visibility role directly influences satisfaction and retention. You’ll work with physicians and IT staff, mastering HL7/FHIR and SSO concepts, and you’ll document best practices

Qualifications

• Bachelor’s degree (BS/BA) or equivalent experience.
• Experience with HL7/FHIR, OAuth, SAML/ADFS is required.
• Hands-on experience with SSO and integration technologies is preferred.

Responsibilities

• Become the expert on the business models and rules behind each Clinical Solutions product.
• Master the access and entitlement methods used across our business.
• Lead complex integration conversations with customer IT teams and stakeholders.
• Develop and refine processes for enhanced features that drive customer retention.

Skills

HL7 FHIR OAuth

SAML ADFS

Single Sign-On

Confluence/Jira

Excel Word MS Project Visio

Priority management

Education

Bachelor’s degree (BS/BA) or equivalent experience

Tools

Confluence/Jira

MS Project

Visio

Excel

Word

Job description

RELX INC in the United States is seeking an EHR Integration Specialist within the Customer Success team to bridge clinical content delivery with client EHR systems. You will shape how we configure integrations, discuss technical specifications, and align back-office processes to improve the customer experience.

This high-visibility role directly influences satisfaction and retention. You’ll work with physicians and IT staff, mastering HL7/FHIR and SSO concepts, and you’ll document best practices