Healthcare CSM - EHR Integrations & Growth

Regard; Washington (District of Columbia); Hybrid; USD 120,000 - 140,000; Full time

Benefits offered by this job

Equity

Annual bonus

Health benefits

PTO

Wellness budget

Team retreat

Sabbatical

Job summary

Regard is seeking a Customer Success Manager to own the full customer journey from integration and onboarding, through renewal and expansion. You will drive retention, deliver QBR analyses, and collaborate with implementation, sales, marketing, training, product and technical teams to ensure a world-class client experience.

This role requires recent experience with clinical leaders in acute care and with Epic or Cerner EHR integrations, and will work from a Manhattan hybrid environment with

Qualifications

• 3+ years professional experience in healthcare customer success.
• Experience with the acute care setting within the past 2 years.
• Experience with inpatient Epic or Cerner EHR integrations in the past 2 years.
• Expert in leading meetings with healthcare client stakeholders and leadership at large health systems.

Responsibilities

• Oversee and manage the full customer lifecycle from technical integration, to implementation and user training, to renewal and expansion.
• Establish clear retention goals and renewal milestones for the client Regard team to work toward.
• Build and foster relationships with client leadership to position them as product promoters and champions.
• Review and monitor customer user feedback and concerns and seek to improve all aspects of the customer experience.
• Lead project progress tracking across internal development teams and client stakeholders to ensure timely and effective delivery.
• Maintain a detailed understanding of Regard products and services, assist customers with questions and suggest the best solution for their needs.
• Optimize existing processes within the company and actively enhance all Customer Success initiatives.

Skills

Excellent communication

Healthcare customer success

Stakeholder management

Excel & analytics

Tools

Epic EHR integrations

Cerner EHR integrations

Job description

Regard is seeking a Customer Success Manager to own the full customer journey from integration and onboarding, through renewal and expansion. You will drive retention, deliver QBR analyses, and collaborate with implementation, sales, marketing, training, product and technical teams to ensure a world-class client experience.

This role requires recent experience with clinical leaders in acute care and with Epic or Cerner EHR integrations, and will work from a Manhattan hybrid environment with