EHR Integration Specialist — Customer Success

Archer

United States

On-site

USD 79,000 - 131,000

Full time

10 hours ago

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Benefits offered by this job

Annual incentive bonus

Job summary

Archer collaborates with LexisNexis to connect top professionals for an EHR Integration Specialist in Customer Success (Clinical Solutions). This role bridges Elsevier’s processes with customer needs, shaping product delivery, and guiding technical conversations on specifications, system configuration, and back-office alignment, enhancing the client experience.

You will lead complex integration talks, document best practices, and work across teams to improve clinician access to trusted clinical

Qualifications

Strong IT background including client/server applications, HL7, FHIR, OAuth, SAML, and ADFS.
Hands-on experience with Single Sign-On, embedded URL linking, Infobutton, SMART on FHIR, and related technologies.
Proficiency in Confluence/Jira, Excel, Word, MS Project, Visio.
Ability to juggle multiple priorities and meet deadlines.
Bachelor’s degree (BS/BA) or equivalent experience.

Responsibilities

Become the expert on the business models and rules behind each Clinical Solutions product.
Master the access and entitlement methods used across our business.
Partner with Implementation Lead to match client needs to the right Elsevier solution.
Lead complex integration conversations with client IT teams and stakeholders.
Answer customer questions on technical requirements and integration capabilities with confidence.
Spot process improvements, then recommend, implement, and sustain them.
Maintain technical integration documentation with best practices.
Connect teams across departments so downstream functions succeed.
Develop and refine processes for enhanced features driving customer retention.