EHR Integration Architect: Elevate Clinician Access

Elsevier; North Carolina; Presencial; USD 79.000 - 131.000; Jornada completa

Descripción de la vacante

Elsevier is seeking an EHR Integration Specialist, Customer Success (Clinical Solutions) to bridge our SaaS platform with hospital EHR systems, ensuring smooth integrations and better clinician workflows.

You will lead technical conversations, document best practices, and collaborate with implementation teams to tailor solutions for Epic, Oracle/Cerner, and Allscripts, advancing customer success and retention.

Formación

• Strong IT background, including client/server applications, HL7, FHIR, OAuth, SAML, and ADFS
• Hands-on experience with Single Sign-On, embedded URL linking, Infobutton, SMART on FHIR, and related technologies
• Proficiency in Confluence/Jira, Excel, Word, MS Project, Visio
• Ability to juggle multiple priorities and meet deadlines
• Bachelor’s degree (BS/BA) or equivalent experience

Responsabilidades

• Become the expert on the business models and rules behind each Clinical Solutions product
• Master the access and entitlement methods used across our business
• Partner with Elsevier’s Implementation Lead to match each client’s needs and technical nuances to the right Elsevier solution
• Lead complex integration conversations with customer IT teams and stakeholders
• Answer customer questions on technical requirements and integration capabilities with confidence
• Spot process improvements, then recommend, implement, and sustain them
• Maintain technical integration documentation that captures and shares best practices
• Connect teams across departments so downstream functions succeed
• Develop and refine processes for enhanced features that drive customer retention

Conocimientos

HL7

FHIR

OAuth

SAML

ADFS

SSO

Multi-tasking

Educación

Bachelor’s degree (BS/BA) or equivalent experience

Herramientas

Confluence/Jira

Excel

Word

MS Project

Visio

Descripción del empleo

Elsevier is seeking an EHR Integration Specialist, Customer Success (Clinical Solutions) to bridge our SaaS platform with hospital EHR systems, ensuring smooth integrations and better clinician workflows.

You will lead technical conversations, document best practices, and collaborate with implementation teams to tailor solutions for Epic, Oracle/Cerner, and Allscripts, advancing customer success and retention.