Education Technology Desktop Technician

Melrose Public Schools; Melrose (MA); On-site; USD 49,000 - 59,000; Full time

Job summary

Melrose Public Schools in Melrose, MA seeks a Desktop Technician to maintain and support district hardware, software, and AV equipment. You will repair PCs and peripherals, image drives, support Google Workspace, MS Office, and classroom technologies in a fast-paced educational environment.

The role requires independent and collaborative work, travel between district locations, and ongoing documentation of repairs and end-user requests. Immediate start.

Qualifications

• Certifications such as A+, ITIL, MCP preferred; Network+ a plus.
• Experience supporting Windows, ChromeOS, and basic LAN/WAN concepts.
• Experience with classroom technologies such as interactive whiteboards, projectors, and printers.
• Hands-on experience with Windows 10/11, LAN/WAN, and TCP/IP.

Responsibilities

• Support technology use in an educational setting.
• Respond to end-user needs professionally and respectfully.
• Support software such as Google Workspace for Education, MS Office, and district-approved applications.
• Repair Chromebooks/laptops/desktops/printers and other hardware as needed.
• Install software, PCs, printers, Chromebooks, VoIP phones, projectors/interactive panels, and other peripherals.
• Install and support wireless technologies.
• Perform hardware and software upgrades as necessary.
• Image hard drives for rapid deployment locally or over the network.
• Analyze, troubleshoot, and resolve hardware and software issues.
• Prioritize tasks using a Help Desk ticketing system.
• Communicate with building staff about repair progress and updates.
• Document all repairs and end-user requests.
• Support building staff with troubleshooting, technology maintenance, and inventory updates.
• Work with vendors to resolve technical issues.
• Assist in troubleshooting network issues and maintaining connectivity.
• Support and maintain VoIP telephone equipment and cabling.
• Maintain district-wide software and hardware inventories.
• Train end users and create documentation.
• Travel between district locations as required.
• Assist with department project-based work.
• Remain current with industry trends.
• Perform other duties as assigned.

Skills

A+ Certification

ITIL

MCP

Network+

Education

Bachelor’s degree in Information Systems, Computer Science, or related field

Job description

Melrose Public Schools in Melrose, MA seeks a Desktop Technician to maintain and support district hardware, software, and AV equipment. You will repair PCs and peripherals, image drives, support Google Workspace, MS Office, and classroom technologies in a fast-paced educational environment.

The role requires independent and collaborative work, travel between district locations, and ongoing documentation of repairs and end-user requests. Immediate start.