Desktop & Device Support Specialist

Young World Physical Education; Chicopee (MA); On-site; USD 52,000 - 66,000; Full time

Job summary

Young World Physical Education in Chicopee, MA is seeking a Computer Technician to support school computer systems, install software, and help maintain devices including laptops, Chromebooks, and iPads.

The role performs imaging and deploying desktops and mobile devices, handles hardware repairs, and provides end-user support by phone, email, and on-site visits, under the supervision of the Assistant Chief Information Officer.

Qualifications

• Associates degree and three years of experience or equivalent.
• Proficient with laptops, desktops, mobile devices, projection systems, and interactive boards.
• Strong understanding of IT functions from ops to Windows/Chrome OS environments.
• Familiar with laptop/desktop hardware.
• Knowledge of Google for Education productivity suite.

Responsibilities

• Imaging and deploying desktops, laptops, Chromebooks and iPads; refresh and maintenance of equipment.
• Repairing or replacing faulty hardware with OS/software configuration as needed.
• Configure, maintain, and lifecycle manage multimedia projection and interactive systems.
• Handle incoming tickets and provide end-user support via telephone, online, and email.
• Perform remote and on-site fixes, install software, and configure workstations and apps.
• Perform other duties as assigned by the Assistant CIO.

Skills

Imaging & deployment

Hardware troubleshooting

Software installation

Ticketing & support

Remote desktop support

Education

Associate’s degree

Tools

Windows OS

Chromebook OS

Mobile device OS

Google for Education

Job description

Young World Physical Education in Chicopee, MA is seeking a Computer Technician to support school computer systems, install software, and help maintain devices including laptops, Chromebooks, and iPads.

The role performs imaging and deploying desktops and mobile devices, handles hardware repairs, and provides end-user support by phone, email, and on-site visits, under the supervision of the Assistant Chief Information Officer.