District-wide IT Support Specialist

Northbridge Public Schools; Northbridge (MA); On-site; USD 48,000 - 57,000; Full time

Job summary

Northbridge Public Schools Technology Department in Whitinsville, Massachusetts is seeking an experienced Technology Support Specialist to resolve user technical issues across the district for teachers, staff, administrators, and students.

The role requires hands-on PC repair, password resets, network connectivity, printing, peripherals, and LCD projectors, with mobile coverage across four school buildings and central office.

Qualifications

• Bachelor’s Degree preferred in computer science related field, or commensurate technology support experience.
• A+ certification a plus.
• Minimum of 2-3 years of experience in a technical support role, preferably in an educational environment.
• Working knowledge of hardware and network management tools and protocols, including Active Directory, security, connectivity, and troubleshooting.
• Must have experience utilizing a trouble ticket system to manage IT issues.
• Must possess outstanding communication skills and the ability to work with all district staff members.

Responsibilities

• Provide IT HelpDesk support to all four school and administration buildings, teachers, staff, students, and administrators throughout the district.
• Prioritize and manage IT HelpDesk trouble tickets to resolution.
• Troubleshoot technology issues including PC repair, password resets, network connectivity, printing, peripherals, mouse and keyboard, LCD projectors, and presentation setups.
• Perform hardware, software, and firmware updates and upgrades as required.
• Coordinate and perform installation of hardware and software in district classrooms, offices, and educational spaces in collaboration with the Director of Technology.
• Manage a mobile schedule and actively resolve HelpDesk issues across the district.

Skills

IT HelpDesk

Troubleshooting

Network connectivity

PC repair

Printer support

Presentation setup

Mobile support

Education

Bachelor's Degree

A+ Certification

Tools

Active Directory

Trouble ticket system

Security

Job description

Northbridge Public Schools Technology Department in Whitinsville, Massachusetts is seeking an experienced Technology Support Specialist to resolve user technical issues across the district for teachers, staff, administrators, and students.

The role requires hands-on PC repair, password resets, network connectivity, printing, peripherals, and LCD projectors, with mobile coverage across four school buildings and central office.