Desktop Technician

Melrose Public Schools; Melrose (MA); On-site; USD 49,000 - 59,000; Full time

Job summary

Melrose Public Schools in Melrose, MA seeks a Desktop Technician to maintain and support district hardware, software, and AV equipment. You will repair PCs and peripherals, image drives, support Google Workspace, MS Office, and classroom technologies in a fast-paced educational environment.

The role requires independent and collaborative work, travel between district locations, and ongoing documentation of repairs and end-user requests. Immediate start.

Qualifications

• Certifications such as A+, ITIL, MCP preferred; Network+ a plus.
• Experience supporting Windows, ChromeOS, and basic LAN/WAN concepts.
• Experience with classroom technologies such as interactive whiteboards, projectors, and printers.
• Hands-on experience with Windows 10/11, LAN/WAN, and TCP/IP.

Responsibilities

• Support technology use in an educational setting.
• Respond to end-user needs professionally and respectfully.
• Support software such as Google Workspace for Education, MS Office, and district-approved applications.
• Repair Chromebooks/laptops/desktops/printers and other hardware as needed.
• Install software, PCs, printers, Chromebooks, VoIP phones, projectors/interactive panels, and other peripherals.
• Install and support wireless technologies.
• Perform hardware and software upgrades as necessary.
• Image hard drives for rapid deployment locally or over the network.
• Analyze, troubleshoot, and resolve hardware and software issues.
• Prioritize tasks using a Help Desk ticketing system.
• Communicate with building staff about repair progress and updates.
• Document all repairs and end-user requests.
• Support building staff with troubleshooting, technology maintenance, and inventory updates.
• Work with vendors to resolve technical issues.
• Assist in troubleshooting network issues and maintaining connectivity.
• Support and maintain VoIP telephone equipment and cabling.
• Maintain district-wide software and hardware inventories.
• Train end users and create documentation.
• Travel between district locations as required.
• Assist with department project-based work.
• Remain current with industry trends.
• Perform other duties as assigned.

Skills

A+ Certification

ITIL

MCP

Network+

Education

Bachelor’s degree in Information Systems, Computer Science, or related field

Job description

Desktop Technician

Melrose Public Schools Melrose Public Schools - Melrose, Massachusetts Open in Google Maps

Job Details

Job ID: 5964291

Application Deadline: Posted until filled

Posted: Oct 19, 2026 12:00 AM (UTC)

Starting Date: Immediately

Job Description

POSITION: Desktop Technician

Technology Department

Salary Starting at : $54,000.00/ year

The Melrose Technology Department manages the network and computers within the Melrose Public

Schools. The Desktop Technician provides technical support services in wired, wireless, and cloud-based environments, assisting students, staff, and administrators.

The role requires both independent and collaborative work to maintain and troubleshoot hardware, software, and audiovisual equipment.

Duties and Responsibilities

• Support technology use in an educational setting.
• Respond to end-user needs professionally and respectfully.
• Support software such as Google Workspace for Education, MS Office, and district-approved applications.
• Repair Chromebooks/laptops/desktops/printers and other hardware as needed.
• Install software, PCs, printers, Chromebooks, VoIP phones, projectors/interactive panels, and other peripherals.
• Install and support wireless technologies.
• Perform hardware and software upgrades as necessary.
• Image hard drives for rapid deployment locally or over the network.
• Analyze, troubleshoot, and resolve hardware and software issues.
• Prioritize tasks using a Help Desk ticketing system.
• Communicate with building staff about repair progress and updates.
• Document all repairs and end-user requests.
• Support building staff with troubleshooting, technology maintenance, and inventory updates.
• Work with vendors to resolve technical issues.
• Assist in troubleshooting network issues and maintaining connectivity.
• Support and maintain VoIP telephone equipment and cabling.
• Maintain district-wide software and hardware inventories.
• Train end users and create documentation.
• Travel between district locations as required.
• Assist with department project-based work.
• Remain current with industry trends.
• Perform other duties as assigned.

Degree Preferred

Bachelor’s degree in Information Systems, Computer Science, or related field preferred.

Experience Preferred

• Certifications such as A+, ITIL, MCP preferred; Network+ a plus.
• Experience supporting Windows, ChromeOS, and basic LAN/WAN concepts.
• Experience with classroom technologies such as interactive whiteboards, projectors, and printers.

Additional Requirements

• Ability to maintain and troubleshoot hardware and software in a Windows networking environment.
• Hands-on experience with Windows 10/11, LAN/WAN, and TCP/IP.
• Valid driver's license and vehicle.
• Physical dexterity and visual acuity are needed for working with small parts.

START DATE: ASAP

CLOSING DATE: Open until filled

Position Type: Full-time

Job Categories: Support Staff > Computer Support

Welcome to Melrose Public Schools

Melrose Public SchoolsWe recognize that Melrose is a community that values education and we are committed to building strong partnerships between the families we serve and the schools their children attend. Together we make a difference in the lives of our students and work with them to build a bridge to the future.The Melrose Public Schools embodies a professional learning community wherein current research informs instruction and challenges us all to be lifelong learners. We use assessment and targeted professional development to improve our ability to reach out and to differentiate instruction for all learners. We see students as partners in their own learning and seek to foster a respectful and supportive culture in all of our schools.This year we are opening the Franklin Early Childhood Center to meet the needs of our youngest learners and are proud to note that we are the only district in the Middlesex League to have such a school which is also accredited by the National Association for the Education of Young Children (NAEYC). The Franklin Early Childhood Center is home to the Title I, Pre-K and Preschool programs. These programs are designed to encourage exploration, promote social and cognitive growth and foster a love of learning.The opening of the new Melrose Veterans Memorial Middle School and the technological update of Melrose High School demonstrates how a technologically rich learning environment helps to better prepare our students to be successful contributing members of the 21st century. We must help students to master 21st century skills and the competencies students need as outlined by the Partnership for 21st Century Skills. These competencies include (such things as oral and written communication skills, self-direction, social responsibility, mastery of technology and the ability to work in teams. Research also shows that when students are engaged in 21st century learning, including rigorous courses that incorporate critical thinking, problem solving, creativity, collaboration, contextual learning and information technology, they are more likely to graduate and transition to postsecondary education and careers.)The district is moving forward and I invite you to be part of the realization of the Melrose Public School's goal of Excellence for All!

Job Requirements

• Bachelor degree preferred.
• Citizenship, residency or work visa required

Contact Information

• Thomas Smulligan , IT Director
• 360 Lynn Fells Parkway
• Melrose, Massachusetts 02176
• Phone: [phone]
• Email: [e-mail]

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