Education IT Support Technician: Mac & Google Workspace

Talentify; Columbus (OH); On-site; USD 40,000 - 48,000; Full time

Job summary

Metro Schools information technology (IT) department seeks an IT Support Technician to support three K-12 school buildings and the Early College Experiences program. You will diagnose issues, install and maintain on-site equipment, and document resolutions for ongoing operations.

Ideal candidates have CompTIA Tech+, Network+ or Google IT Support credentials, plus strong communication and problem‑solving skills.

Qualifications

• Must be able to work independently and with teams.
• Strong customer service and communication skills.
• Excellent troubleshooting and multitasking abilities.
• Familiarity with IT ticketing and asset management processes.
• Experience with on-site installation and maintenance is a plus.

Responsibilities

• Provide customers accurate information and solutions on products and services.
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues minimizing downtime.
• Utilize excellent customer service skills throughout the problem-solving process explaining solutions and knowledge in non-technical and comprehensible terms.
• Properly escalate unresolved queries to the next level of support (track, route and redirect problems to correct resources).
• Ensure proper recording, documentation and closure of technical tickets and issues.
• Create and update customer account information based on onboarding / offboarding processes provided.
• Operate efficiently to conclude on site installation, repair, maintenance and test activities.
• Collaborate and communicate effectively with colleagues, administration, faculty and students.
• Prepare end user support documentation and knowledge educating clients on procedures for resolving or preventing recurrence of a technical problems.
• Utilize asset management to track equipment.
• Perform scheduled maintenance as needed to ensure efficient operations.
• Recommend procedure / configuration modifications or improvements.
• Preserve and grow knowledge of technology procedures, products, applications and services.
• Routinely lift, carry, push or move up to 50 lbs.
• Other duties, as assigned

Skills

Customer service

Communication

Troubleshooting

Multitasking

Independent work

Collaborative

Critical thinking

Education

CompTIA Tech+

CompTIA Network+

Google IT Support Professional

Job description

Metro Schools information technology (IT) department seeks an IT Support Technician to support three K-12 school buildings and the Early College Experiences program. You will diagnose issues, install and maintain on-site equipment, and document resolutions for ongoing operations.

Ideal candidates have CompTIA Tech+, Network+ or Google IT Support credentials, plus strong communication and problem‑solving skills.