Education Tech Customer Success Strategist

Cengage Learning Inc.; California; Hybride; USD 67 000 - 87 000; Plein temps

Résumé du poste

Cengage, a global edtech company serving millions of learners, is seeking a Customer Success Consultant in California. You will serve as a strategic partner and trusted advisor to customers, ensuring outcomes through effective use of Cengage technology, driving adoption and long-term value.

Responsibilities include acting as primary contact, renewing customers, creating tailored success plans, providing proactive training, and identifying growth opportunities. Travel 20-30% is required.

Qualifications

• Proven ability to quickly learn and master new systems and applications.
• Excellent communication and presentation skills.
• Strong analytical skills with the ability to translate data into actionable insights.
• Ability to explain technical concepts in a clear, business-friendly manner.
• Skilled at managing and prioritizing multiple customer needs simultaneously.

Responsabilités

• Act as the designated point of contact for customers, building strong, enduring relationships throughout customer lifecycle.
• Achieve and/or exceed established revenue targets by retaining and renewing Cengage customers.
• Develop and implement tailored success plans that align with customer goals and increase product usage.
• Provide proactive training and guidance aligned with customer objectives, standard methodologies, and usage data.
• Advocate for customers during the resolution of high-severity issues, ensuring timely and effective outcomes.
• Conduct regular health checks to assess value realization and identify opportunities for growth.
• Analyze customer data to uncover risks, renewal challenges, and upsell opportunities.

Connaissances

Quick learner

Excellent communication

Analytical thinking

Explain technical concepts

Multitasking

Formation

Bachelor's degree preferred

Description du poste

Cengage, a global edtech company serving millions of learners, is seeking a Customer Success Consultant in California. You will serve as a strategic partner and trusted advisor to customers, ensuring outcomes through effective use of Cengage technology, driving adoption and long-term value.

Responsibilities include acting as primary contact, renewing customers, creating tailored success plans, providing proactive training, and identifying growth opportunities. Travel 20-30% is required.